Returns & Refunds Policy
We want you to love your rug. If something isn't right, we're here to help.
Refund Eligibility
We accept refund requests for items that arrive with a manufacturing defect or are significantly damaged upon delivery. Refunds are processed once the item has been returned to our warehouse.
How to Request a Refund
If you believe your item qualifies for a refund, please contact us at rugthugz@gmail.com with your order number and photos of the issue. We'll review your request and get back to you as soon as possible.
Return Shipping
Items must be returned before a refund is issued. Return shipping costs are the responsibility of the buyer unless the item is confirmed defective.
Non-Refundable Items
We do not accept returns or issue refunds for change-of-mind purchases, incorrect size selections, or items damaged due to misuse.