Shipping Policy
Thank you for shopping with Rug Thugz! Here's everything you need to know about shipping.
Where do you ship from?
All orders are shipped directly from our supplier in China via Cainiao/Alibaba Logistics.
How long does shipping take?
Orders typically arrive within 28–43 business days from the date of purchase (including production and delivery time). Please note this excludes weekends and public holidays.
How much does shipping cost?
We offer free worldwide shipping on all orders.
Will I get a tracking number?
Yes! Once your order ships, you'll receive a tracking number by email. You can track your order at any time using our tracking page.
Customs & Duties
International orders may be subject to customs fees or import duties imposed by your country. These charges are the responsibility of the buyer.